PetFly Policy Desk
Planning a trip/travel with your pets? Great! Let’s find out about the pet travel policies of various airlines.
Delt Airline Pet Travel Policy
United Airline Pet Travel Policy
American Airline Pet Travel Policy
Frontier Airline Pet Travel Policy
Spirit Airline Pet Travel Policy
Air Canada Pet Travel Policy
Aeromexico Pet Travel Policy
Air France Pet Travel Policy
JetBlue Pet Travel Policy
Viva Aerobus Pet Travel Policy
Alaska Airlines Pet Travel Policy
Southwest Airlines Pet Travel Policy
Volaris Airlines Pet Travel Policy
Allegiant Airlines Pet Travel Policy
Aerolineas Argentinas Pet Travel Policy
Copa Airlines Pet Travel Policy
Avianca Airlines Pet Travel Policy
Hawaiian Airlines Pet Travel Policy
Iberia Airlines Pet Travel Policy
LATAM Airlines Pet Travel Policy
Lufthansa Airlines Pet Travel Policy
Air Europa Airlines Pet Travel Policy
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Small Dogs, Cats and Domestic Birds
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Pet must be at least 8 weeks old (U.S).
Pet must be at least 16 weeks old (U.S to Another Country).
Pet must be at least 15 weeks old (U.S to European Union).
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(Domestic)
The weight of the pet and cage must not exceed 20 lbs.(9 kg.)Cabin
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Maximum kennel dimensions of 18” x 11” x 11”
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$ 125 USD / CAD (USA, Canada, Puerto Rico, US Virgin Islands)
$ 200 / USD / CAD / euros (International)
$75 USD (Brazil)
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Contact Delta Reservations:
- Call Delta’s Reservations center at 800-221-1212
- Delta Cargo Customer Service Center at 1-800-352-2746
- Specify whether your pet will be traveling in the cabin or as checked baggage.
- Provide necessary information about your pet, including their breed, size, weight and other details.
Delta Help Center Details
English: 800-221-1212
Spanish (En Español): 800-511-9629
Mexico: 01-800-266-0046
Costa Rica: 0800-016-2002
Costa Rica: 0800-016-2002
Argentina: 0800-666-0133
Spain: +34 913 75 41 46
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Small Dogs, Cats and Domestic Birds
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Pets must be between 8 weeks and 6 months old to meet the age requirements.
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(Domestic)
Cabin: The total weight of both the carrier and your pet must not exceed 20 lbs. / 9.07 kgs. This weight will be measured at the check-in counter.
Cargo: The total weight of the pet and kennel combined must not surpass 100 lbs. / 45 kgs.
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Carry-on kennel dimensions
- Hard-sided kennel:
Mainline flights – 19 x 13 x 9 inches / 48 x 33 x 22 centimeters (length + width + height)
Regional flights – 16 x 12 x 8 inches / 40 x 30 x 20 centimeters (length + width + height) - Soft-sided kennel:
18 x 11 x 11 inches / 46 x 28 x 28 centimeters (length + width + height)
- Hard-sided kennel:
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$150 (Travel within and between the United States, Canada, Mexico, Central America, and the Caribbean)
Service animals: No charge
Cargo pet fees: Fees may differ and will be confirmed when booking.
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To ensure your pet’s health and safety, the health certificate provided must meet the following requirements:
- Issued by a veterinarian within 10 days of your travel.
- For return travel on the same ticket, the certificate must be issued within 60 days of departure.
- For return travel on a separate ticket, the certificate must be issued within 10 days of departure.
Contact American Reservations:
- Contact Reservations at least 48 hours prior to travel
- Call American Airline Reservations center at 800-433-7300
- Specify whether your pet will be traveling in the cabin or as checked baggage.
- Provide necessary information about your pet, including their breed, size, weight and other details.
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Only small dogs and cats are permitted in the cabin.
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For domestic flights, puppies and kittens must be a minimum of 2 months old. However, for international flights, they must be at least 4 months old to meet vaccination requirements.
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Pets can come of any size or breed, but they need to be in either a hard or soft carrier when traveling.
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Carrier Type Height Length Width Hard-sided carrier 9 in (22 cm) 17.5 in (44 cm) 12 in (30 cm) Soft-sided carrier 11 in (27 cm) 18 in (45 cm) 11 in (27 cm) -
$125 fee each way
Service animals: No charge
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Contact United Reservations:
- During booking on united.com, select “Travel with a pet” as a traveler.
- Alternatively, you can add a pet to an existing trip through My Trips.
- Call United’s Reservations center at 1-800-864-8331
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Domestic:
Domesticated dogs, cats, rabbits, guinea pigs, hamsters, or small household birdsInternational:
Only domesticated dogs and cats are allowed to be carried to or from international destinations. -
Pets must be 8 weeks old to meet the age requirements.
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Cabin: The total weight of both the carrier and your pet must not exceed 20 lbs. / 9.07 kgs. This weight will be measured at the check-in counter.
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$99 (Non-refundable.)
Service animals: No charge
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Pet containers can be a maximum of 18 inches long, 14 inches wide, and 8 inches tall.
Contact Frontier Air Reservations:
- During initial booking, you can add a pet to your reservation.
- If you’ve already booked, enter your last name and confirmation code to view your trip itinerary. Then, go to Manage Your Booking and add ‘Special Services’ to include your pet.
- Call Frontier’s Reservations center at (801) 401-9000
Frontier Airlines Help Center Details
English: 801 401-9000
You can text Frontier Airlines directly on WhatsApp at 720-902-3969.
You can Chat Frontier Airlines directly Caht Now.
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Domestic Domesticated dogs, cats, household birds or small rabbits
Small household birds and rabbits are allowed for travel except to/from Puerto Rico and the U.S. Virgin Islands.
Spirit Airlines doesn’t transport pets in cargo under any circumstances.
Spirit Airlines doesn’t accept animals on international flights, except for service animals.
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Pets must be 8 weeks old to meet the age requirements.
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Cabin: The total weight of both the carrier and your pet must not exceed 40 pounds (18.14 kg) This weight will be measured at the check-in counter.
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The overall dimensions for the container are 18 inches in length, 14 inches in width, and 9 inches in height, or in metric units, 45.72 cm x 35.56 cm x 22.86 cm (L x W x H).
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$125 (Per pet container, each way)
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Contact Spirit Air Reservations:
- Chat with Spirit Airline customer care Chat Now!
Communication Method | Contact Information |
---|---|
Chat | Chat to Spirit customer |
Text | Text us at 48763 |
Use 855-728-3555 |
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You can bring either a cat or a small dog into the cabin.
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Pets must be 10 weeks old to meet the age requirements.
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Cabin: The total weight of both the carrier and your pet must not exceed 22 Ibs (10 kg) This weight will be measured at the check-in counter.
Checked Baggage: The total weight of both the carrier and your pet must not exceed Ibs pounds (45 kg) This weight will be measured at the check-in counter.
Cargo: Air Canada Cargo can safely transport your pet if they can’t travel in the cabin or as checked baggage.
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Maximum carrier size Height Width Length Hard-sided 23 cm (9 in) 40 cm (15.5 in) 55 cm (21.5 in) Soft-sided 27 cm (10.5 in) 40 cm (15.5 in) 55 cm (21.5 in) -
50 CAD/USD (In Canada and between Canada and the U.S.)
100 CAD/USD (International)
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Contact Air Canada Reservations:
- Canada and the U.S.
Call Air Canada’s Contact center at 1-888-247-2262 - You can easily manage your flight bookings directly on Air Canada’s official website. Just head to the ‘Manage My Bookings’ section where you can view, change, or cancel your flights.
Air Canada Help Center Details
English (Canada and the U.S.): 1-888-247-2262
Mexico: 800 062 3696
Spain: 00 800 6699 2222
Colombia: 01 800 519 1523
View All Other Country: International
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Cabin: Aeromexico only permits cats and dogs to travel in the cabin.
Checked In Pet: Only cats, dogs, and birds are allowed to be checked in for travel in the luggage area.
Cargo: Aeromexico offers additional cargo options, but registration may be required.
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Please note that pets must be a minimum of 8 weeks old to travel.
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Cabin: The total weight of both the carrier and your pet must not exceed 9 kg This weight will be measured at the check-in counter.
Checked Baggage: The total weight of both the carrier and your pet must not exceed Ibs pounds (45 kg) This weight will be measured at the check-in counter.
Cargo: Air Canada Cargo can safely transport your pet if they can’t travel in the cabin or as checked baggage.
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Maximum carrier size (Cabin) Width Length Height Centimeters 40 cm 30 cm 20 cm Inches 16 in 12 in 8 in Maximum carrier size (Checked) Length Width Height Centimeters 100 cm 90 cm 80 cm Inches 40 in 36 in 32 in Centimeters 120 cm 110 cm 90 cm Inches 48 in 44 in 36 in -
Pet Fees by Season Low Season High Season Domestic $1,350 MXN $1,700 MXN International $162 USD, EUR, GBP, CAD $168 USD, EUR, GBP, CAD
Pet Fees by Season Low Season High Season Domestic $1,600 MXN $1,950 MXN International $252 USD, EUR, GBP, CAD $258 USD, EUR, GBP, CAD Service animals: No charge
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Contact Aeromexico Reservations:
- You can book your pet’s travel when you book your own flight or by contacting Aeromexico’s customer service.
- It’s important to book early as there are limited spots available for pets in the cabin and cargo.
- Call Aeromexico’s Customer center at +1-800-237-6639
Aeromexico Help Center Details
English: +1-800-237-6639
Mexico: (55) 5133 4000
View All Other Country: International
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Cabin: Air France only permits cats and dogs to travel in the cabin.
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Pets must be at least 15 weeks old to travel, except for flights within metropolitan France and between metropolitan France and Guadeloupe, Martinique, and Reunion where the minimum age is 8 weeks.
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Cabin: The total weight of both the carrier and your pet must not exceed 8 kg /17.64 lb. This weight will be measured at the check-in counter.
Pets in Checked Baggage: The total weight of both the carrier and your pet must not exceed (8 kg /17.64 lb. to 75 kg / 165.35 lb.) This weight will be measured at the check-in counter.
Cargo: Large Animals
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Container Dimensions Length Width Height Cabin 46 cm (18 in) 28 cm (11 in) 24 cm (9 in) Pets in Checked Baggage 118 cm (46 in) 81 cm (32 in) 58 cm (23 in) -
Flight Type In the Hold In the Cabin Flights within Metropolitan France €100 €70 Flight within the Caribbean €200 €125 Flights in Europe or between Europe and North Africa €200 €125 Flights between Metropolitan France and Cayenne, Fort-de-France, Pointe-a-Pitre, Saint-Denis de La Réunion €200 €125 Other flights 400 EUR/CAD/USD 200 EUR/CAD/USD Service animals: No charge
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Contact Air France Reservations:
- Call Air France’s Customer center at 1 800 667-2747
Air France Help Center Details
United States: 1 800 667-2747
Mexico: +52 55 50 91 24 21
Spain: +34 91 375 33 35
View All Other Country: View All Country
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Cabin: JetBlue only permits Small Dogs and Cats to travel in the cabin.
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Pets must be at least 8 weeks old to travel.
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Cabin: The total weight of both the carrier and your pet must not exceed 9 kg /20 lbs. This weight will be measured at the check-in counter.
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Carriers must not exceed 17″ x 12.5″ x 8.5″ (43 cm x 31 cm x 21 cm).
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$125 fee each way
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Contact JetBlue Reservations:
- You can easily book your pet’s travel online at jetblue.com, through the JetBlue app, or by reaching out to JetBlue Customer Care.
- You can conveniently add your pet during the booking process or through the ‘Manage Trips‘ section.
- Call JetBlue’s Customer center at (800) 538-2583
JetBlue Help Center Details
United States: 800 538-2583
Mexico: 001-800-861-3372
Costa Rica: 0800-012-1666
Dominican Republic: 809-200-9898
Colombia: 01800-9-156761
Peru: 080051061
View All Other Country: View All Country
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Cabin: Viva Aerobus only permits Small Dogs and Cats to travel in the cabin.
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In Cabin: Pets must be at least 8 weeks old to travel.
In Cargo: Pets must be at least 16 weeks old to travel.
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In Cabin: The total weight of both the carrier and your pet must not exceed 12 kg /27 lbs. This weight will be measured at the check-in counter.
In Cargo: The total weight of both the carrier and your pet must not exceed 45 kg /99 lbs. This weight will be measured at the check-in counter.
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In Cabin: Carriers must not exceed 18 x 14 x 8 inches. (45 cm x 35 cm x 20 cm).
In Cargo: Carrier max dimensions: 126 linear inches (L + W + H).
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Service Location Domestic Flight Cost (in MXN, Mexican Pesos) International Flight Cost (in MXN, Mexican Pesos) Online Booking MXN 825 ($48 USD) Approximate MXN 1,100 ($64 USD) Approximate Airport Service MXN 1,020 ($60 USD) Approximate MXN 1,320 ($77 USD) Approximate At Viva, service and emotional support cats and dogs travel for free.
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Contact Viva Aerobus Reservations:
- Buy your flight ticket on Viva Aerobus’s website.
- Reach out to Viva Aerobus via phone or their website’s chat.
- Ask for the ‘Onboard Pet‘ add-on for your flight.
- Call Viva Aerobus’s Customer center at
81 82 150 150 (Mexico) +1 866 359 8482 (USA) + 57 800 5189402 (Colombia)
Viva Aerobus Help Center Details
United States: +1 866 359 8482
Mexico: 81 82 150 150
Colombia: + 57 800 5189402
View All Other Country: View All Country
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Cabin (U.S): Small dogs, House cats, Domesticated rabbits, Household birds
International :Only Dogs and cats
Only dogs and cats are allowed to travel in the cargo hold to Hawaii and international destinations.
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In Cabin: Pets must be at least 8 weeks old to travel.
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In Cabin: The total weight of both the carrier and your pet must not exceed 12 kg /27 lbs. This weight will be measured at the check-in counter.
In Cargo: The total weight of both the carrier and your pet must not exceed 150 lbs (68 kg). This weight will be measured at the check-in counter.
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Cabin:
Hard-sided: 17″ x 11″ x 7.5″ (43 cm x 28 cm x 19 cm)
Soft-sided: 17″ x 11″ x 9.5″ (43 cm x 28 cm x 48 cm
For baggage compartment:Size Carrier size Dimensions (length x width x height) Extra small 100 21″ x 16″ x 15″ Small 200 27″ x 20″ x 19″ Medium 300 32″ x 22″ x 23″ Large 400 36″ x 24″ x 26″ Extra large 500 40″ x 27″ x 30″ -
Cabin: $100 (Per pet container, each way)
Pets in baggage compartment: $150 (Per pet container, each way)
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- For Hawaii or international trips, extra rules and paperwork may apply.
Contact Alaska Airlines Reservations:
- Book your ticket at alaskaair.com.
- Check out our pet travel policies in the linked section to choose the best option for you and your pet.
- Ask for the ‘Onboard Pet‘ add-on for your flight.
- Contact reservations via Chat or call: 1-800-252-7522
Alaska Airlines Help Center Details
United States: 1-800-252-7522
Mexico: 001-880-654-5669
Spain: 00-800-25275200
Colombia: 009-800-25275200
View All Other Country: View All Country
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Cabin: Small vaccinated domestic Cats and Dogs are welcome to travel as pets.
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In Cabin: Pets must be at least 8 weeks old to travel.
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In Cabin: The maximum weight for pets is up to 6 kg / 15 lbs. This weight will be measured at the check-in counter.
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Cabin:
minium dimensions: 17″ (L) x 10″ (W) x 9.5″ (H).
Maximum dimensions: 18.5″ (L) x 13.5″ (W) x 9.5″ (H).
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Cabin: $125 Per pet container, each way (Traveling between Hawaiian Islands: $35 per pet carrier.)
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Contact Southwest Airlines Reservations:
- Contact Southwest’s Customer Care at: 1-800-435-9792
Southwest Airlines Help Center Details
General Questions: 1-800-435-9792
Mexico(en español): 800-083-1178
Costa Rica(en español): 0-800-012-1917
Dominican Republic(en español): 1-800-751-9038
View All Other Country: View All Country
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Cabin: Small vaccinated domestic Cats and Dogs are welcome to travel as pets.
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In Cabin: Pets must be at least 4 Month old to travel.
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In Cabin: The maximum weight for pets is up to 10 kg / 22 lbs. This weight will be measured at the check-in counter.
Cargo Compartmen: The maximum weight for pets is up to 45 kg / 100 lbs. This weight will be measured at the check-in counter.
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Cabin:
Container must be approved for air travel, fully enclosed, and max dimensions 44x30x19 cm (17.5x12x7.5 inches).
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Location Pet Fees In Mexico 1750 MXN ($102 USD) International routes MEX-USA, MEX-CAM, USA-CAM, MEX-SAM, USA-SAM $190 – $192 USD -
Contact Volaris Airlines Reservations:
- Contact Volaris’s Customer Care at:
+1 855 8652747 United States
+52 (55) 1102 8000 Mexico
Volaris Airlines Help Center Details
United States: +1 855 8652747
Mexico: +52 (55) 1102 8000
Costa Rica: +506 4000 0229
Colombia: +57 60 1744 3272
View All Other Country: View All Country
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Cabin: Domestic dogs and cats only
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In Cabin: Pets must be at least 8 Weeks old (16 weeks for flights to/from the United States) to travel.
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In Cabin: The maximum weight for pets is up to 9 kg / 20 lbs. This weight will be measured at the check-in counter.
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Cabin:
The carrier must not exceed dimensions of 9”H x 16”W x 19”D and must be fully closed to contain the pet
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There’s a non-refundable fee of $50.00 per carrier per segment for all pets.
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Contact Allegiant Airlines Reservations:
- Book your ticket at the lowest available fare on allegiantair.com.
- Contact Allegiant’s Customer Care at: (702) 505-8888
- Purchase your ticket at the airport during ticketing hours.
Allegiant Airlines Help Center Details
Allegiant Reservations Center: (702) 505-8888
Chat or Text: Allegiant Contact Options
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Cabin: Domestic dogs and cats only
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In Cabin: Pets must be at least 12 Weeks old to travel.
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In Cabin: The maximum weight for pets is up to 9 kg / 20 lbs. This weight will be measured at the check-in counter.
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Cabin:
Carrier Type Maximum Dimensions Soft-sided crates 44 cm long x 30 cm wide x 20 cm tall Hard-sided crates 44 cm long x 30 cm wide x 17 cm tall -
Fees for small pets in the cabin start at $25 for short domestic flights and range up to $295 USD for certain international flights.
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Contact Aerolineas Argentinas Airlines Reservations:
- To make reservations, contact the WhatsApp line 54 9 11 4940 4798 at least 72 hours before departure.
- Contact Aerolineas Argentinas’s Customer Care at: 1-800-333-0276
Aerolineas Argentinas Airlines Help Center Details
Aerolineas Argentinas Reservations Center: 1-800-333-0276
WhatsApp: +54 11 49404798
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Cabin: Domestic dogs and cats only
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In Cabin: Pets must be at least 16 Weeks old to travel.
Cargo: Copa Air only accepts pets for cargo travel between 2 months and 11 years old.
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In Cabin: The maximum weight for pets is up to 10 kg (20 lb). This weight will be measured at the check-in counter.
Cargo For pets weighing over 20 pounds, you must arrange transportation through our Copa Mascotas service.
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Cabin:
Container Width Length Height Material Soft sides 11″ (28 cm) 18″ (45.7 cm) 11″ (28 cm) Soft -
Flight Type Cost (USD) Cost (CAD) Domestic flight 25 USD + Taxes 29-33 CAD + Taxes International flight 125 USD + Taxes 147-166 CAD + Taxes -
- Pet-travelers not allowed in Business Class.
- Main cabin permits only 3 pets per flight
- Soft-sided containers only; rigid materials not permitted.
Contact Copa Airlines Reservations:
- Contact Copa’s Customer Care at:
1 786 840 2672 (USA),
0800 800 26722 (Argentina),
(511) 700 9098 (Peru),
1 787 296 9824 (Puerto Rico)
Copa Airlines Help Center Details
1 786 840 2672 (USA),
0800 800 26722 (Argentina),
(511) 700 9098 (Peru),
1 787 296 9824 (Puerto Rico)
View All Other Country: View All Country
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Cabin: Domestic dogs and cats only
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In Cabin: Pets must be at least 4 months old to travel.
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In Cabin: The maximum weight for pets is up to 10 kg (22 lb). This weight will be measured at the check-in counter.
Pets in the hold: The total weight of both the carrier and your pet must not exceed 154 lbs (70 kg). This weight will be measured at the check-in counter.
If your pet, including the container, exceeds 154 lbs in weight, please consult Avianca Cargo for transportation options.
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Cabin:
Containers must be flexible and no larger than 22x14x10 inches (length, width, height).
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Pets in The Cabin:
Flights Sales points, Contact center and travel agencies Airport In Colombia From COP 75,000 From COP 115,000 In Ecuador From USD 45 From USD 70 In America From USD 135 From USD 153 To Europe From USD 170 From USD 192 From Europe From EUR 150 / From GBP 125 From EUR 176 / From GBP 150
Pets in the Hold:
Flights Sales points, Contact center and travel agencies Airport In Colombia From COP 220,000 From COP 280,000 In Ecuador From USD 60 From USD 70 In America From USD 210 From USD 222 To Europe From USD 215 From USD 216 From Europe From EUR 190 / From GBP 160 From EUR 235 -
Contact Avianca Airlines Reservations:
- Contact Avianca’s Customer Care at:
+57 01 800 018 9810 (Rest of the country), +1 866 919 0081 (USA),
+52 800 9532 753 (Mexico),
+57 601 307 3940 (Colombia),
+1 866 919 0081 (Puerto Rico)
Avianca Airlines Help Center Details
You can reach us via WhatsApp.
+57 01 800 018 9810 (Rest of the country),
+1 866 919 0081 (USA),
+52 800 9532 753 (Mexico),
+57 601 307 3940 (Colombia),
+1 866 919 0081 (Puerto Rico)
View All Other Country: View All Country
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Cabin: Dogs, Cats and Household Birds
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In Cabin: Pets must be at least 8 Weeks old to travel.
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In Cabin: The maximum weight 25 lbs (11 kg), both carrier and the pet included.
Pets As Checked Baggage: The total weight of both the carrier and your pet must not exceed 70 lbs (32 kg). This weight will be measured at the check-in counter.
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Pet Container Dimensions Pets In The Passenger Cabin Not to exceed 16” long x 10” wide x 9.5” high Pets As Checked Baggage Not to exceed 36” long x 25” wide x 28” high -
Pets Fees Travel within the State of Hawaii Travel between Hawaii and North America Pets Traveling in the Cabin $35.00 USD $125.00 USD Pets Traveling as Checked Baggage Fees $60.00 USD $225.00 USD -
- Allowed on Hawaii inter-island and Hawaii-US Mainland flights (Except JFK, BOS, or AUS).
Contact Hawaiian Airlines Reservations:
- You Can Call Hawaiian Reservations Department at 1-800-367-5320
Hawaiian Airlines Help Center Details
For general inquiries, call 1-800-367-5320 (available 24/7).
You can also text at 38285
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Cabin: Dogs, Cats, Fish, tortoises and birds Household Birds
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In Cabin: Pets must be at least 3 months old to travel.
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Pet In The Cabin: The maximum weight 17 lbs (8 kg), both carrier and the pet included.
Pets in The Hold: The maximum weight permitted is 45kg (pet + crate). If over 45kg, transport as cargo.
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Pet Container Dimension Length Width Height Cabin 45 cm 35 cm 25 cm In Hold 83 cm 65 cm 56 cm -
Pet Transport Fees in Cabin:Origin/Destination Fees for pets in the cabin (one way) Spain (except Canary Islands) €40 / $50 / £35 Spain (except the Canary Islands) €60 / $73 / £55 America and Asia €180 / $210 / £165
Pet Transport Fees in Hold:Destination Charges for pets in the hold (each way) Canary Islands, Europe, North Africa and the Middle East 100€ / $120 / £90
(Iberia Express: €145/$170/£130)Canary Islands, Europe, North Africa, and the Middle East 145€ / $170 / £130 America and Asia 360€ / $435 / £330 -
- Allowed on Hawaii inter-island and Hawaii-US Mainland flights (Except JFK, BOS, or AUS).
Contact Iberia Airlines Reservations:
- You Can Call Iberia Reservations Department at +1 800 772 4642
Iberia Airlines Help Center Details
English and Spanish: +1 800 772 4642
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Cabin: Only cats and dogs are allowed in the aircraft cabin
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Pets must be at least 8 weeks old, except for travel to the United States where they must be at least 4 months old.
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Pet In The Cabin: The maximum weight 15 lbs (7 kg), both carrier and the pet included.
Pets in The Hold: The maximum weight permitted is 45 kg or 32 kg (pet + crate).
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Soft kennel/container: Height: 25 cm x Width: 28 cm x Lenght: 40 cm
Hard kennel/container: Height: 19 cm x Width: 33 cm x Lenght: 36 cm
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Pet Transport Fees in Cabin:Route Price Within Brazil BR$ 200 Within Chile (except Easter Island) CLP 50,000 Within Colombia COP 60,000 Within Ecuador USD 45 Within Peru USD 45 Regionals
Air travel routes encompassing South American countries and connections between South America and Central America/Cancun, with specific routes noted: Punta Cana to Miami and Santiago to Easter Island.USD 200 Long Haul flights
Between South America and Europe – North America – Africa – Asia – Oceania.USD 250
Pet Transport Fees in Hold:Route 0-23 kg 24-32 kg 33-45 kg Within Brasil BR$ 500 BR$ 700 BR$ 900 Within Chile (except Easter Island) CLP 40,000 CLP 55,000 CLP 70,000 Within Colombia COP 170,000 COP 200,000 COP 250,000 Within Ecuador USD 50 USD 65 USD 80 Within Peru USD 60 USD 80 USD 100 Regionals
Between South American countries, between South America and Central America/Cancun. This also includes the following routes: Punta Cana – Miami, and Santiago – Easter Island.USD 125 USD 200 USD 275 Long Haul flights
Between South America and Europe – North America – Africa – Asia – Oceania.USD 150 USD 225 USD 300 -
Contact LATAM Airlines Reservations:
- You Can Call LATAM Reservations Department at
1 866 435 9526 USA
1 888 235 9826 Canada
01 800 272 0330 Mexico
LATAM Airlines Help Center Details
1 866 435 9526 USA
1 888 235 9826 Canada
01 800 272 0330 Mexico
1703 621 7414 Cuba
25397432 Costa Rica
1 829 9544064 Dominican Repablic
View All Other Country Customer Number: View All Country
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Cabin: Only cats and dogs are allowed.
Bookings must be made at least 72 hours before departure. If unable to do so, contact the Service Center no later than 24 hours before departure.
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The minimum age requirement for animals traveling to or from Germany is 15 weeks, while in all other countries, it is 12 weeks.
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In Cabin: The maximum weight 17 lbs (8 kg), both carrier and the pet included.
For dogs that are too large for regular carriers or are traveling solo, they must be shipped as cargo. To arrange this, you’ll require a specialized forwarding agent. For assistance with the cargo service, reach out directly to Lufthansa Cargo at (01) 806-747-100.
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Pet Travel Maximum Dimensions Requirements Cabin 22″ x 16″ x 9″ Escape, leak, and bite-proof Cargo Hold Up to 24″ x 18″ x 16″ for medium carriers, Up to 49″ x 29″ x 33″ for larger carriers Food and water containers attached, proper ventilation, secure locking system -
Pet Transport Fees in Cabin:You’ll need to pay the relevant fees during the airport check-in process.
Pet Transport Fees in Hold:The fees for pets traveling as checked baggage vary based on the route and the size of the carrier. Additionally, there’s a surcharge of EUR 150 / CHF 170 / USD 170 / CAD 220 for transfers via Brussels, Geneva, Frankfurt, Vienna, and Zurich.
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Contact Lufthansa Airlines Reservations:
- You Can Call Lufthansa Reservations Department at
1-800-645-3880
Lufthansa Airlines Help Center Details
1-800-645-3880 USA
+49 (0) 69 86 799 799 Germany
+34 900031081 Spain
+52 55 50 91 31 40 Mexico
View All Other Country Customer Number: View All Country
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Cabin: Dogs, cats, small birds (except birds of prey), fish, aquarium turtles, and some rodents (such as hamsters, guinea pigs, and small rabbits) are permitted in the cabin.
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Pets must meet a minimum age requirement of 3 months to be eligible for air travel.
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In Cabin: Air Europa permits pets with a maximum weight of 8 kg in the cabin. However, when including the weight of the container, the total weight allowance increases to 10 kg.
In the hold: Air Europa only accepts cats and dogs for transportation. For other animals to be transported in the hold, please get in touch with Air Europa Cargo at 934 90 40 38
For pets traveling in the hold, the combined weight limit of the pet and carrier is 50 kg.
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The carrier dimensions must not exceed 21″ x 14″ x 10″ (55 cm x 35 cm x 25 cm).
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Pet Transport Fees in the Cabin:Route EUR USD GBP CHF Mainland Spain and Balearic Islands 35 36 30 35 Canary Islands, Europe, Africa, and Intra-America 50 52 43 49 Long Haul (Miami, Santo Domingo, New York, Punta Cana, San Jose) 150 155 130 148 Long Haul (Other long haul routes) 175 181 152 173
Pet Transport Fees in Hold:Route EUR USD GBP CHF Mainland Spain, Balearic Islands, and Canary Interisland 90 93 78 89 Canary Islands, Europe, Africa, and Intra-America 150 155 130 148 Long Haul (Miami, Santo Domingo, New York, Punta Cana, San Jose) 300 310 261 296 Long Haul (Rest of long-haul routes) 350 361 304 345 -
- If you’re flying to or from the UK, our Cargo Department will assist you with pet transport arrangements.
- Each passenger is allowed to be accompanied by up to 5 pets, either in the cabin or the hold. If you have more than 5 pets, please contact the Cargo Department at 934 90 40 38 for assistance.
- Air Europa welcomes service animals on board. These specially trained dogs assist individuals with disabilities or medical conditions.
Contact Air Europa Airlines Reservations:
- You Can Call Air Europa Reservations Department at
1 844 386 9737 USA
Air Europa Airlines Help Center Details
900 649 191 Spain
52 558 840 9543 Mexico
+49 6980883872 Germany
50 64 104 3458 Costa Rica
View All Other Country Customer Number: View All Country
FAQs (Frequently Asked Questions)
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Choose Your Airline: Start by selecting your preferred airline from the list provided. You can click directly on the airline’s name. If you have a specific airline in mind, you can also use the search bar above to quickly find it.
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View Pet Policies: Once you’ve selected an airline, the names of other airlines will be hidden, and you’ll see four options related to the chosen airline. Click on these options to read all the details about their pet policies.
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Language Options: If you prefer to read the policies in Englsh/Spanish, you can switch languages by clicking on the button provided above.
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Additional Help: If you’re still having trouble navigating or understanding the interface, there’s a video tutorial available for easier understanding. If you have any further questions or concerns, you can reach out to the Petfly Policy Desk team via email at info@petflypolicy.com.
When flying with your pet, consider these top pet-friendly airlines:
Alaska Airlines, Frontier Airlines, American Airlines, Southwest Airlines, Delta Airlines, United Airlines, JetBlue Airlines, Air Canada, Spirit Airlines, Hawaiian Airlines
Make sure to review the individual rules and requirements of each airline before making your flight reservation.
For easy connection to airline customer service, here are some options:
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Airline Website: Start here for phone numbers, live chat, or email contacts usually found under “Contact Us” or “Help” sections.
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Phone: Direct contact option, though expect hold times. Try local numbers or off-peak hours for quicker assistance.
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Social Media: Some airlines assist through platforms like Twitter or Facebook, but responses may be slower.
Tips for faster service:
- Have your frequent flyer number ready.
- Prepare all flight details, including the confirmation number, before calling.